1. Digital Products & Themes
Due to the non-returnable nature of digital software, source code, and downloadable assets, all sales for Denovo Shopify themes and custom applications are final. Once a theme has been downloaded or a license key has been activated on your dashboard, we cannot issue a refund. Please review the live preview and theme documentation carefully before making a purchase.
2. Subscription Services
For subscription-based services, such as ongoing cybersecurity monitoring or maintenance plans, you may cancel your subscription at any time. However, we do not provide refunds or credits for any partial subscription periods or unused services. Cancellation will take effect at the end of the current billing cycle.
3. Domain Registrations
Domain name registrations and renewals are governed by ICANN and the respective top-level registries. Once a domain is registered or renewed through our platform, the fee is immediately processed and is strictly non-refundable. Please ensure that you have spelled your desired domain name correctly before completing the checkout process.
4. Exceptions for Technical Defects
We stand behind the quality of our products. If you experience critical technical defects with your purchased software that our engineering team cannot resolve, we may, at our sole discretion, issue a refund or store credit. You must report the defect and contact our priority support team within 14 days of your original purchase date.
5. Dispute Resolution
If you believe there has been an error in billing or an unauthorized transaction, we ask that you contact our billing department first before initiating a chargeback with your bank or credit card provider. Unwarranted chargebacks may result in the immediate and permanent suspension of your Denovo account and revocation of all active licenses.