1. Information We Collect
We collect information you provide directly to us when you create an account, make a purchase, or communicate with us. This includes your name, email address, payment information, and any other details you choose to provide. Additionally, our servers automatically record certain log data, including IP addresses, browser types, and access times, which helps us ensure platform security and optimize our services.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send technical notices, and respond to customer service requests. Your data is also utilized to personalize your experience, present you with relevant offers, and send you critical updates regarding the Denovo ecosystem and your active license keys.
3. Cookies and Tracking
Our website and services use cookies and similar tracking technologies to enhance user experience, remember your preferences, and gather analytics about site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform, including the user dashboard.
4. Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our platform, processing payments, or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety.
5. Data Security and Retention
We implement industry-standard security measures, including advanced DRM and cryptographic verification, to protect your personal information against unauthorized access, alteration, and disclosure. We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, complying with our legal obligations and resolving any potential disputes.
6. Your Privacy Rights
Depending on your location, you may have the right to access, update, or delete the information we have on you. If you wish to exercise these rights, please contact us at privacy@denovo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.